Refund and Returns Policy
Overview
At MyHijabs, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Our return and refund policy is valid for 30 days from the date of delivery. Unfortunately, if 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and unwashed
The item must be in its original condition
All original tags and packaging must be intact
Proof of purchase (order receipt or invoice) is required
For hygiene and safety reasons, items showing signs of wear, makeup stains, perfume smell, or damage will not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items
Gift cards
Downloadable or digital products
Inner wear, accessories, or personal care items (if applicable)
Any item returned after 30 days of delivery
Partial Refunds (If Applicable)
In some cases, only partial refunds may be granted, such as:
Items returned in used or altered condition
Items with missing tags or packaging not due to our error
Items damaged after delivery due to customer handling
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved:
The refund will be processed to your original payment method
Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times may vary
If you have completed all steps and still have not received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or clearance items are non-refundable and non-exchangeable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange:
Email us at {email address} with your order details and photos
Send the item to: {physical address}
Exchanges are subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs
Shipping charges are non-refundable
We recommend using a trackable shipping service for returns
We are not responsible for lost or undelivered return packages
Need Help?
If you have any questions regarding refunds, returns, or exchanges, feel free to contact us:
📧 Email: Contactmyhijabs@gmail.com